If you’ve got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £24,000 for a 35-hour week, we offer free parking, on-site gym, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role.

This is a full time position that requires you to work 35 hours per week.  Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.  

You will:

•    Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
•    Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
•    Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
•    Be a problem solver with excellent attention to detail.
•    Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.