For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will consider candidates based in the set locations. If you are based outside of these locations and you are interested to apply, please feel free to do so but at this stage we will not take your application forward. We will only consider your application if a decision is made to also recruit outside of the set locations.

Please be aware if you are applying for this role from outside the BeNeLux (Belgium/Netherlands/Luxembourg), while location of the role is within the BeNeLux, if successful, your internal application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer.

You will be eligible for relocation support in the form of economy-class flights (to NL), immigration support (if applicable), tax support (in the year of move) and a lump sum of 7.500,- euro net of taxes to be paid out during the first salary payment in the Netherlands. No further relocation support will be provided in a self-initiated CLOC.

If you are in the Unilever Ice Cream business or are considering working for the Unilever ice Cream business, you will work for the global, leading Ice Cream player with €8bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of the top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025. Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure.

We are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company.

We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE

We are seeking a dynamic highly skilled Ice Cream ERP Bill to Cash (B2C) Lead to join our team and drive the transformation of our Ice Cream Bill to Cash processes,  consistently and reliably delighting our customers with accurate and on-time invoices and payments, achieving best- in- class cash targets, underpinned by efficient and effective autonomous processes, which are integrated with customers and supply chain partners

You will lead the global design, build and deployment of billing, collections management, claims management and cash application and their associated policies, controls and reporting processes in our upcoming new Ice Cream ERP implementation, and ensure a seamless transition.

The role requires a strategic thinker, who is passionate about delivering customer satisfaction and financial results and embraces this unique opportunity to grow and transform the Ice Cream business through digitisation and AI to smartly achieve best-in-class customer and user experience. 

The successful candidate will be one that has hands-on experience in Bill to Cash and significant process and change management expertise with a proven record of leading large scale process transformation.

This role will exist in its current form for 2.5- 3 years

RESPONSIBILITIES

• Reimagine the Bill to Cash Process:
  • Lead the design and implementation of standardized global template for B2C processes aligned with industry best practices.
  • Collaborate with representatives from the four business units of the Ice Cream business to ensure that relevant business requirements are fully considered when designing the new processes and systems.

• Understand the drivers of market nuances and find simple and standardised solutions to meet local needs within a global framework.

• Drive ERP Implementation:
  • Seize the opportunity of new technological capabilities within the ERP system, other tools within the landscape, and integration with customers and partners to maximise the efficiency of the B2C processes
  • Collaborate with other workstreams to configure the ERP system to achieve E2E optimisation across all business processes.
  • Aspire to touchless processes, evaluating and implementing automation opportunities.
  • Serve as the key decision-maker for Bill to Cash process-related configurations within the ERP and supporting systems, collaborating closely with implementation partners and technical teams. 
• Engage with Stakeholders:
  • Listen and communicate with business leaders and users to ensure their inclusion and engagement, gathering and incorporating their ideas and inputs, addressing concerns and ultimately securing adoption and advocacy of the ERP solution.
  • Work in partnership with external consultants and the wider programme teams.
• Lead the B2C Team:
  • Manage and coach a team of specialists leading the implementation for their region.
  • Provide strategic direction and support to ensure project objectives are achieved on time and in full, whilst maintaining business continuity.
  • Encourage innovation and continuous improvement.

• Manage the Workstream Deliverables:
  • Ensure milestones for design, testing, and deployment are met.
  • Work in an agile way, prioritising activities and adapting plans to accommodate interdependencies.
  • Bring rigour to ensure high-quality outputs at every stage of the project, proactively managing phases such as User Acceptance Testing, Data Validation and Readiness to uncover and resolve issues before go-live.
  • Highlight risks and issues and develop and propose mitigation options.

• Transition to BAU:
  • Establish performance metrics and governance frameworks for Bill to Cash processes, ensuring compliance and effective control measures globally. 
  • Drive change initiatives, ensuring that employees have the skills and knowledge required to operate within the new system.
  • Monitor process performance post-implementation, identify opportunities for improvement including AI/advanced analytics, and define roadmap to adapt processes to evolving business needs. 

ALL ABOUT YOU

WHAT YOU NEED TO SUCCEED: 

• Proven Expertise: 5-10 years of extensive experience in Bill to Cash process ownership, with a strong understanding manufacturing environment. Ideally some of your experience has been gained from Ice Cream. 

• ERP Knowledge: Hands-on experience with ERP implementations or Finance systems.

• Leadership Skills: Demonstrated ability to lead cross-functional teams in a global environment, delivering results under tight timelines. 

• Change Management: Extensive experience in developing and implementing change management strategies for complex global programs, ensuring stakeholder alignment and user adoption. 

• Communication & Collaboration: Exceptional communication skills with the ability to influence and engage senior leadership and business units globally. Proven track record of building strong relationships and managing expectations at all levels of the organization. 

• Global Perspective: Experience working in diverse international markets, with a strong understanding of the cultural, regulatory, and operational complexities that impact global ERP deployments. 

• Analytical Mindset: Strong problem-solving and analytical skills, with the ability to translate business needs into process improvements. 

• Willingness to Travel: Ability to travel globally to support market-specific needs during the design, build, and deployment phases. 

• Education: Bachelor’s degree in Technology, Information Systems, Supply Chain, Business, Finance or a related field  

WHY JOIN US?

• Be a Change Maker: Play a critical role in shaping the future of Bill to Cash processes in a newly independent Ice Cream organization.
• Inspiration and Growth: Lead transformative projects that inspire teams, deliver measurable impact, and advance your career.
• A Global Perspective: Work with a diverse network of professionals and partners, influencing compliance across markets worldwide.

If you are a passionate leader ready to transform B2C processes and leave a lasting impact, we’d love to have you on our team!

NOTES

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’ 

Location

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unileveropens in a new window.

Recruitment Fraud

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money.In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate.

How is Unilever tackling this?

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.

What can I do?

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!