JOB PURPOSE

The Business Unit Representative – B2C SME will act as the key liaison between the Business Unit and the central Commercial (Sales, Marketing and Order to Cash) project team, ensuring that the new ERP system aligns with local business requirements, while maintaining global standardisation. This role plays a crucial part in representing the business unit's needs for Bill to Cash (B2C) and working with the business unit to adapt processes and ways of working to ensure the successful transition to operating on a global technology platform.

You will be responsible for the validation of the design, build and deployment of billing, collections management, claims management and cash application and their associated policies, controls and reporting processes for your BU in our upcoming new Ice Cream ERP implementation.

This position is integral to ensuring the successful implementation and seamless transition of Bill to Cash processes as part of the ERP transformation, with a project duration expected to be 2.5–3 years.

Business Unit Representatives cover one of the following BUs:

1. Europe

2. Asia

3. METSA (Middle East, Turkey, South Asia)

4. Americas

RESPONSIBILITIES

• Business Unit Representation & Order to Cash Process Alignment:
  • Act as the primary representative of the Business Unit in all discussions related to Bill to Cash.
  • Ensure business unit Bill to Cash requirements are accurately reflected in the global ERP implementation and process and data design.
  • Collaborate with the Order to Cash, Make to Deliver and Finance project teams to ensure an integrated E2E design.
• ERP Implementation & Data Integration:
  • Work closely with IT, Order to Cash and Finance teams to ensure seamless integration of bill to cash processes within the ERP system.
  • Assist in data migration, reconciliation, and validation to ensure accuracy ahead of ERP go-live.
  • Identify automation opportunities to enhance efficiency and reduce manual bill to cash processing tasks – the aspiration is touchless.
• Collaboration & Stakeholder Management:
  • Act as a bridge between the Business Unit, Order to Cash Teams, Finance and IT Teams to ensure successful ERP implementation.
  • Work closely with the Order to Deliver, Order to Cash and Finance Process Owners to represent business unit requirements.
  • Build and maintain a Change Network covering all the countries in the Business Unit to allow an efficient two-way communication, ensuring smooth adoption of new processes and alignment with global standards.
• Test, Validate, and Optimise:
  • Participate in testing and validation of the ERP system, ensuring accurate transactions, reporting and reconciliation.
  • Identify potential gaps in system functionality and propose enhancements for process optimisation.
• Transition to BAU:
  • Support training and knowledge-sharing initiatives ensuring that employees are enthused and have the skills and knowledge required to operate within the new system.
  • Monitor process performance post-implementation and identify opportunities for improvement
  • Support countries in the business unit on how to drive continuous improvement of performance metrics in BAU.

ALL ABOUT YOU

• Qualifications & Experience:
  • Bachelor’s degree in Accounting, Finance, Technology, Information Systems, Supply Chain, Business or a related field 
  •  5+ years of experience in Bill to Cash or Finance
  • Hands-on experience with ERP systems (SAP, Oracle, Workday, or similar).
  • Experience in ERP transformation or Order to Cash process standardization is a plus.
• Technical & Analytical Skills:
  • Strong understanding of bill to cash management processes
  • Ability to understand, compare and analyse processes and drive continuous process improvements.
  • Familiarity with automation tools and digital solutions.
  • Understanding of Financial Controls
• Collaborative Leadership:
  • Excellent communication and stakeholder management skills.
  • Ability to work across functions and influence key stakeholders.

WHY JOIN US?

• Be a Change Maker: Play a critical role in shaping the future of Bill to Cash processes in a newly independent organization.

• Career Development: Gain hands-on experience in Order to Cash transformation and ERP implementation.

• Global Exposure: Collaborate with diverse teams across international markets.

If you are a passionate leader ready to transform B2C processes and leave a lasting impact, we’d love to have you on our team!

NOTES

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’ 

Location

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unileveropens in a new window.

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How is Unilever tackling this?

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