ABOUT OUR OFFER  

• 9 months contract (March 2025 - November 2025).
• Meal allowance with voucher card.
• We are offering hybrid business model.

• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.    

• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.   

• We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise. 

ABOUT YOU

• Exceptional administration, planning and organization skills.
• Computer literate and technically capable of working work within a new digital service environment.
• High level of attention to detail with the ability to manage multiple tasks without losing focus on planning ahead.
• Excellent communication skills, both verbal and written, in English, plus other languages would be advantageous to service both source markets and destinations in local language when possible.
• Travel industry knowledge is valuable as well as experience dealing with ambiguity within a global and multinational environment.
• A talented team player with the ability to work virtually who wants to learn, grow, and drive their career while spreading smiles across the globe.

ABOUT THE JOB

• Monitoring the HUB Generic email log, answer and follow up (reclaims, legals, complaints)
• Monitoring incident management cases by taking actions requested by the source markets.
• Communicating with suppliers and liaising with local TUI Support Agents and operation teams in your assigned regions regarding post-holiday legal claims and the reclaim procedure with our suppliers and other relevant stakeholders.
• Managing JIRA queries for HUB specific topics (account access issues and other TUI specific system queries)

ABOUT YOU

• Exceptional administration, planning and organization skills.
• Computer literate and technically capable of working work within a new digital service environment.
• High level of attention to detail with the ability to manage multiple tasks without losing focus on planning ahead.
• Excellent communication skills, both verbal and written, in English, plus other languages would be advantageous to service both source markets and destinations in local language when possible.
• Travel industry knowledge is valuable as well as experience dealing with ambiguity within a global and multinational environment.
• A talented team player with the ability to work virtually who wants to learn, grow, and drive their career while spreading smiles across the globe.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. 

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.