Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI)
team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Senior Data Insights Manager on the Operational Analytics & Insights team, you’ll manage the front-end reporting side of the customer experience metrics platform. You’ll work with product leadership to define key product and feature-specific metrics needed to make data-driven decisions to improve customer-facing products.

WHAT OUR SENIOR DATA INSIGHTS MANAGERS ENJOY MOST

• Defining and delivering product usage reporting including metrics definition, data visualizations, and extract, transform, and load (ETL) requirements
• Overseeing the creation of automated, customer-readable reports using tools such as Tableau and Excel
• Partnering with Information Technology and Business Intelligence organizations to obtain new reference data sources required for product usage reports
• Partnering with User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading
• Working with the technical and leadership team to ensure all individual projects are appropriately supported and completed on time
• Ensuring proper software development life cycle is leveraged for all projects

On a typical day you’ll support product teams by enabling the design and end-to-end delivery of automated reporting for a variety of product-focused business solutions. If you have in-depth business acumen and a sense of urgency to achieve results, this could be the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Telecommunications industry leadership: 6+ years; Customer facing products and services environment: 5+ years; working within a data platform and data analysis environment: 5+; managing complex projects: 3-5 years; leading teams of data analysts and data scientists
• Education: Bachelor’s degree in Computer Science, Engineering, or related field
• Technical skills: Demonstrated in-depth skills with SQL; in-depth understanding of design and implementation practices in Tableau desktop and server; knowledge of Agile Development Methodologies and advanced analytics processes and reporting design principles; effective use of MS Excel and PowerPoint
• Abilities: Manage complex and diverse projects simultaneously; manage development within a variety of technology stacks; adapt, learn, and continue to expand cable and IP product system knowledge; demonstrated understanding of problem resolution techniques and ability to find solutions; communicate effectively with internal and external customers both verbally and in writing; supervise and motivate others

Preferred Qualifications

• Education: Relevant Master’s degree

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you—at work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts!

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-05-26 05:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $110,800.00 and $196,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.