Key Responsibilities

• Leads provider network function and execute on both strategic and tactical level actions.

• Accountable for driving affordability agenda by developing and delivering on cost containment strategy including value-based contracting and management of utilization through contractual means.

• Performs service area analysis and cost analysis to identify network development and network renegotiation opportunities.

• Manages team of Contract negotiators ensuring a balance between access to care and affordability.

• Promotes process improvement initiatives by identifying and successfully positioning service improvement opportunities and strategies within the Singapore Network Management department.

• Manages key relationship with existing and potential TPAs.

• Monitors the quality of the services provided by the medical providers and the correct execution of the agreements.

• Manages the broad healthcare delivery systems specialties, including ancillary, telehealth, and other network/vendor related service providers.

• Acts as the expert for the providers with regards to the agreements, fees and pricing in Singapore.

• Effectively communicates and interacts with other business units to achieve goals, e.g. Medical Management, CIGNA Service Operations, Sales and Client Management (NA, UK, and Antwerp), and CIGNA Strategy & Operations.

Qualifications

• University degree, master’s degree preferred.

• 10+ years of relevant experience of which 5+ years of experience in provider contracting and good acumen on value-based contracts and overall utilization management techniques preferred.

• Must have deep understanding and experience (and relationship) of local providers, health systems, and key players in the market.

Personal Competencies Required

• Data Driven

• Strategic and critical-thinking skills.

• Strong conflict resolution and people management skills.

• Ability to take charge and make sound business decisions.

• Ability to organize and manage complex initiatives.

• Results-oriented, out-of-the-box, problem solver.

• Excellent interpersonal, verbal, and written communication skills.

• Good English is mandatory and other Southeast Asian languages is a plus.

• Mature, with the ability to effectively communicate and influence individuals at all levels.

• Comfortable working in a fast-paced environment with shifting priorities.

• Energetic and enthusiastic.

• Ability to flex up to strategic level and down to running everyday business tasks.

• Willing to travel (up to 15%).

• Data mining competency.

• Proficiency with MS Office programs including Word, PowerPoint, Excel, PPT.

• Strong influencing skills and ability to work in a complex, highly matrixed, environment, including balancing priorities of multiple organizations to deliver end results.