A bit about the role

Working closely with the Store Manager, you’ll help make sure the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee.

What’s involved?

• Knowing the business and what needs to be done.
• Leading the team to deliver an unbeatable coffee experience for every customer.
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing.
• Monitoring the store KPI report, Costa Check and Listen and Learn then translating it into daily and weekly actions.
• Managing, growing, coaching, supporting, and delegating to the team – to ensure that all bases are covered and the store is ready to trade at pace.

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Manager?

• A passion for leading and taking accountability.
• Amazing customer service skills, and the ability to pass these on to your team.
• Management experience and a background in hospitality or retail.
• Ability to engage your team – be inspiring and empowering.
• Reliability to step up to run the store automatously in the Store Managers absence.
• Support the store manager in decision making and change management.
• The motivation to progress to Store Manager

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Starting pay of £28,354 per year working 42.5 hours per week.
• STAR rewards, exchange your points on our online shopping platform.
• More Star points awarded on your birthday, work milestone, promotion or just because you went above and beyond.
• Free handmade drinks plus 50% discount on food and bottled drinks while at work.
• Sim Trava Pension Scheme.
• Discounted gym memberships & no commission foreign currency purchases.
• Wellbeing support with Employee Assistance Program.
• Free eye care tests.
• Access to a 24/7 GP portal.
• Commitment to you and your Individual training, a plan tailored to your requirements.

And if this isn’t enough, you’ll also enjoy getting involved in the organising of some fundraising in our quarterly events, raising money for local charities close to the store and chosen by the team.