Interview Information

Please only continue on to book an interview slot if you are able to fulfil the entire working pattern as advertised online, as days/hours cannot be reduced or changed due to the store demand.

Interview slots are allocated on a first come, first served basis - whilst we make every effort to interview as many candidates as possible for our roles, due to the high number of applications we receive, it is not always possible to guarantee an interview slot will be bookable.

Induction information

Please Note: If your application is successful, you will be required to attend 2 consecutive day’s mandatory training within a Hub store. The Induction location may differ from your base store, and therefore you may be required to travel. This will be discussed with you during your interview. All induction hours are paid.

Proposed Induction Dates: Sunday and Monday 10:00-18:00 at Argyle Street store Braehead store

About the Role

Backstage Store Operations Job Profile: You will be working primarily backstage within the store, moving, sorting and distributing stock from stockrooms, fridges, and freezers.

This physically demanding role gives you the responsibility of:

• Loading and unloading heavy delivery vehicles
• Organising stock for distribution throughout the whole store
• Moving equipment and displays
• Assisting delivery drivers with access to the loading bay
• Opening and closing the building
• Bailer and lift usage
• Basic maintenance and assisting with contractors

Key Accountabilities

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.